general questions

Frequently Asked Questions


general questions

QDoes the company have an office in any other country than the UK?

Yes. We have a sales office in Australia and sales teams in North America who are able to help with your bookings and enquiries., Our main office is based in London.
In addition we work with a number of accredited travel across the globe. If you would like us to recommend a travel agent close to where you live/work, let us know.

QWho goes on a Back-Roads Touring Co. Ltd tour?

They are mainly English-speaking and in the main come from Canada, the USA, the UK, Australia, New Zealand, South Africa, Singapore and Hong Kong. We do have other nationalities join occasionally but all tour commentaries are in English.

We believe that our tours appeal to individuals who enjoy culture, good food, meeting like-minded people, exploring local regions and want a more relaxing style of travel. We welcome first time travellers, however, also find that many of our passengers have travelled with us before and continue to do so.

QAre Back-Roads tours always guaranteed to run?

As a general rule we will run our tours with a minimum of four people*, at which point we will usually guarantee the departure. Guaranteed tours are identified on our website, and your travel agent will be able to advise you of the on-going status. If we are forced to cancel a tour, you will be advised at least 6 weeks in advance. You will then have a choice of a full refund of the amount paid for the tour, or an alternative tour.


*An exception to this is our Charming Waterways programme, which operates with a minimum of 8 people (our French Waterways tours operate with a minimum of 12) as well as Norway: Fjords & Glaciers, which operates with a minimum of 8 people. 

QWhat level of mobility do I need on a Back-Roads tour?

You need to be fit enough to get on and off the vehicle on a regular basis, walk to attractions, around towns and villages, for this we would also suggest good walking shoes. You need to able to walk up and downstairs in some of the hotels and use a showers over the bath. We frequently use traditional style hotels and many will not have lifts or groundfloor rooms. If you are in any doubt as to whether our tours are suitable for you, please check with us. 

QI have some health issues. Will this be a problem?

If your health problem is managed without the need for additional care, special facilities, or does not present a risk to any other passengers then we should be able to accept you on a Back-Roads Tour. It is always best to check if you are unsure. We draw your attention to clause 30 in the terms and conditions.

QDo you only offer scheduled departures or can we plan a customised tour?

We are delighted to design and operate special customised tours for families, friends wanting to travel together, or any other group. See the our Private Tour page on this site for further details or visit

QHow long has Back-Roads Touring Co. Ltd been in existence and are you registered with any tourist organisation like ATBA, for example?

Back-Roads Touring Co. Ltd was founded in 1986. We are ABTA bonded so you can relax safe in the knowledge that your money is safe with us.

QWhen is the best time to visit Europe?

We have scores of departure dates so there's certain to be one that suits your time frame. There is no doubt summer months are the best time to visit the UK and Europe, due to the warmer climate, however, July and August are the 'peak' months where most of Europe is on holidays and you might find more popular areas particularly busy. If you prefer to travel away from the crowds, May-June and Sept-October can be more pleasant times to visit Europe. The Winter months are great alternatives to experience Europe's festive seasons. November-January being the best winter months to travel and catch Christmas Markets and the best sales! (and hopefully some snow). Our winter tours have been adapted to allow you to see the best of the country at this time and they take into account closed attractions.

QWhat is the typical age of a Back-Roads touring client?

There tends to be a fairly wide range of ages, but broadly speaking our clients are in the 40-70 age group.

QAre Back-Roads tours suitable for children?

Our tours are designed principally for adults, but we will consider accepting children aged 13 or over on request. Please note that triple and family rooms are not always available and we do not offer child rates.



QResponsible Visitor Charter

At Back-Roads Touring, we are committed to supporting sustainable tourism and have been accredited a Silver Green Tourism rating for our commitment to green practises throughout our company.


Here are some suggestions about how you can be a ‘green’ guest whilst travelling with us.

  1. Travel to your pick-up and from your drop-off point by public transport – you’ll probably avoid traffic also.
  2. Using our Combines With tool, pick regionals tours that you can do back-to-back, which means you won’t need to travel between tours. For example, for summer 2015, you can do Edinburgh to London, London to Paris via the Channel Islands then Champagne, Burgundy & The Rhone Valley.
  3. Back-Roads prides itself on taking you into the heart of regional communities. Shop for locally sourced and produced goods in your free time.
  4. And try not to use any plastic bags!
  5. When you’re staying more than one night at a hotel, why not keep the same towel?
  6. Always turn off the lights and television when you leave your hotel room.
  7. You’ll be staying in the heart of medieval Old Towns – so in your spare time why not walk around the town, instead of taking a taxi?
QIf you are a travel agent.

Please email us at or phone +44 (0)208 8987 0990. If you are in Australia e-mail us on or in New Zealand e-mail us on


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